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Tenerife Royal Gardens
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Home
Resort Reviews
Tenerife Royal Gardens
Reviews |
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1. Reviewer's Rating:
(Excellent - 5 out of 5 stars)
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Posted on 8/10/2005 | ||||||||||||||||||||||||||||
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Fantastic apartments and position will be going back again in September. -Review courtesy of Charles (stayed during Jun, 2005) |
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2. Reviewer's Rating:
(Horrible - 1 out of 5 stars)
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Posted on 10/20/2006 | ||||||||||||||||||||||||||||
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We have just returned from a one-week horror story involving this apartment complex!
We arrived on Friday 6th in the early afternoon. The queues where huge and just kept growing, this complex is well aware that arrivals are on Tuesday's and Friday's and they should employ more staff on these days to help with this! We spent the first Four hours of our holiday trying to check in. Deposits for everything: Towels, Fans, Extra Key, Safe and even the TV Remote! It appears that all they are interested in is how to get more money from you, as some of these 'deposits' are part payment and the reception staff have little understanding of English.
The apartment was small but we didn't mind this as to us it was only somewhere 'SAFE' to sleep. The were maybe five plug sockets in the entire apartment and all hidden quite well, behind a bed or sideboard or in the bathroom. Two were in plain sight one on the kitchen area worktop and the other completely uselessly in the hall space away from everything! Our apartment was A06, on the first floor above a restaurant called 'Pasta & Vino’; noise was not a real problem until the builders started work on the Tuesday. The main problem all week was the smell of suage that drifted passed approximately every half an hour and was stomach churning, so enjoying the veranda was difficult and very public as the balcony was easily viewed from the main access to the beach.
The facilities in the complex were pitiful, most of the sunloungers by the pool were broken and cockroaches lived happily beside it. My friend told me that there used to be a poolside bar, but this had been closed. The closest place for refreshment was 'McGuiness Bar', or the dark shop beneath both attached to the apartment but not linked in anyway. 'McGuiness Bar' - Sounds Irish doesn't it! Owned by an Italian and a Brit, this is the worse excuse for an Irish Bar I have ever come across! Overpriced drinks and repetitive entertainment and they falsely advertise 'Potato Bread' on their menu and serve you up hash browns. Hailing from Ireland myself, I was not impressed!
My Main causes for complaint were 'Staff Attitude' & 'Security'.
On Sunday morning we woke to find that someone had climbed the balcony and stolen three bags from the apartment while we slept. We informed the reception and asked them to change the lock as one of the keys had been taken in the burglary, they were happy to do this (for a fee) and maintenance arrived about an hour later. You would think that the company would have been helpful after discovering that guests had been robbed, No such luck or consideration. They told us that we must go to the police station to report it. Upon arriving at the police station we found this to be bad advice!
The procedure in Tenerife is that you must phone a central number and dictate the events, giving personal details to an officer. Then go to the police station to collect the report. This report is in Spanish and you are made to wait hours to retrieve it. So Sunday was completely wasted, what with sitting in a foreign police station for 4-5 hours, phone calls trying to cancel credit cards and informing the airline about lost tickets.
During our remaining stay we paid more attention to they security of the complex and needless to stay it was very poor. The security guards patrol the buildings on the hour starting at approximately 4am and any thief would have plenty of opportunity to enter the complex during this 10-minute stroll. Please be aware of this if you are planning a stay here!
The Island is nice though and if you find nicer/safer accommodation I’m sure that you will enjoy it! We recommend that you try ‘The Greek Corner’ restaurant situated in the Veronicas area near the casino. They were very friendly and the food was fantastic!
-Review courtesy of Samyelle (stayed during Oct, 2006) |
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3. Reviewer's Rating:
(Average - 3 out of 5 stars)
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Posted on 4/5/2007 | ||||||||||||||||||||||||||||
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this was my first holiday abroad,i went with my boyfreind,i found this place not to bad apart from my second week when i moved apartment to find a nice home of cockroaches in the fridge lovely to be spending a day cleaning in my bikini!not what u relly want to be doing on holiday.i found that the was nothing on the complex we had to leave the complex just go for a soft drink,when we arrived we also had to pay deposits for everything.outside the complex during the day was not to bad but we eat out most nights and got dirrohoea!please keep away from the aberdeen steak house as ur steak gets microwaved when there too busy, plus we got dirty cuttlery and got charged a fortune. They added tax to the final bill, plus give u a small roll when u sit down as a gift and that was also on the bill.
Also the mexican place underneath the complex wasnt good either because we ordered chicken fajitas and they were like rubber and half cooked and there was not much that could feed 2 people, and it was very expensive also.
The italians thats underneath also was expensive and dirt ridden, and also waited nearly an hour for our dinner but at least the time passed by playing with cockroaches at our feet.
The best place we had to eat for our breakfasts and dinners was the wee scottish bar/resturant underneath next to the shop. It might not look up to much from the outside but its family run and there scottish, its clean and the food is excellent and there very friendly. I would go here every morning for ur big fry up.
Overall Tenerife Royal Gardens is in perfect location right in front of the beach and has Los Cristianos in one side and Las Americas in the other side. The only downside i thought of the complex is theres nothing much to do apart from swim with a lifeguard that sleeps and sunbathe with the cockroaches and the odd cat that comes in and kills the birds when ur putting suntan lotion on. This can be quite funny sumtimes for my boyfriend but im scared of cats and i dont find it funny.
They shuld have a poolside bar, i agree with the woman that said everything is a deposit from the reception desk which is very unfair coz thats coming out of ur spending money and u dont get it back to when u leave.
Tenerife is a very nice place but the locals u need to watch coz there professional pick pockets and try and rob u when the have the chance.
If u had the money i would stay in the hotel next door which is called the Mediterrenean Palace which looks superb and i have heard very good reviews about it. -Review courtesy of Tracy Moffat (stayed during Jul, 2006) |
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4. Reviewer's Rating:
(Average - 3 out of 5 stars)
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Posted on 5/11/2007 | ||||||||||||||||||||||||||||
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A lot of people who stay here don't seem to realise that TRG is TIMESHARE. We own 5 weeks here and think the location is fantastic and our appts are always clean. The maids are great and work very hard.The gardens are always well maintained and while there we hardly saw a cockroach.We like the fact that there is no bar as it makes the place a lot quieter.We do think security is a problem. Last year 2006 we were warned of a scam by someone who spends 3 months at TRG and within 3 hours of getting to our room someone rang the bell asking if we had ordered a taxi.We said no and he went off along the back and I saw him try another door.We got straight on to reception to tell them and they suggested we try and detain the man who was a big swarthy Romanian looking chap in an orange T shirt.Of courser by the time security ambled along he was nowhere to be seen.Then later I was telling the next door neighbours about it and they noticed a chair had been moved in their appt and all their money was missing from its hiding place. So it is definitely worth paying the price for a safe.He was obviously targeting empty appts on changeover
day.I was glad to see a lifeguard round the pool this year[EU regulations I think] but he did.nt do much except to tell the kids off for throwing balls or using lilos.Bit of a boring job really. About Pasta y Vino ,the fantastic Italian underneath.We can't wait to go back there every year as the food is great and the waiters really entertaining.Very authentic pasta and scrummy pizzas.Must be good as all the Italians go there. -Review courtesy of c Neathey (stayed during Jan, 2007) |
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